Privacy Policy

Updated September 10, 2016

Thanks for using MailHops.

This policy explains the what, how, and why of the information we collect when you use our Services. It also explains the specific ways we use and disclose that information. We take your privacy extremely seriously, and we never sell lists or email addresses.

Definitions

We’ll start with the basics, including a few definitions that should help you understand this policy. When we say "we", "us" and “MailHops”, we're referring to Hopsware LLC. d/b/a MailHops, a State of Colorado limited liability company. We provide online platforms that you may use to query for geo information.

We offer services on our websites www.mailhops.com, api.mailhops.com and status.mailhops.com (we’ll refer to it as the “Website” or "Services") that allows you to submit IP addresses from email Received: headers for geo mapping, analytics and diagnostic purposes. As a customer of the Services or a representative of an entity that’s a customer of the Service, you’re a “Member” that's registered with us to use the Services.

Your Information

  1. Information You Provide to Us: When you use the Services, consult with our customer service team, send us an email or communicate with us in any way, you’re giving us information that we collect. That information may include your and your Subscribers’ IP address, name, physical address, email address, phone number, credit card information, operating system, as well as details like gender, occupation, location, birth date, purchase history, and other demographic information. By giving us this information, you consent to your information being collected, used, disclosed, transferred to the United States and stored by us, as described in our Terms of Use and Privacy Policy.

  2. Information You Post to the MailHops API: When you submit data to the Service we may need to submit pieces of that data to third party services for processing.

  3. Information from your Use of the Service: We may get information about how and when you use the Services, store it in log files associated with your account, and link it to other information we collect about you. This information may include, for example, your IP address, time, date, browser used, and actions you’ve taken within the application.

  4. Cookies and Tracking: When you use MailHops, we may store “cookies,” “tags,” or “scripts,” which are strings of code, on your computer. We and our analytics Service Providers (like Google) use those cookies to collect information about your visit and your use of our Website or Services. You may turn off cookies that have been placed on your computer by following the instructions on your browser, but if you block cookies, it may be more difficult (and maybe even impossible) to use some aspects of the Services.

  5. Web Beacons: When we send emails to Members, we may track behavior such as who opened the emails and who clicked the links. We do that to measure the performance of our email campaigns and to improve our features for specific segments of Members. To do this, we include single pixel gifs, also called web beacons, in emails we send. Web beacons allow us to collect information about when you open the email, your IP address, your browser or email client type, and other similar details. We also include Web Beacons in the emails we deliver for you. We use the data from those Web Beacons to create the reports about how your email campaign performed and what actions your Subscribers took. Reports are also available to us when we send email to you, so we may collect and review that information.

Use and Disclosure of Your Personal Information

  1. To send you informational and promotional content that you may choose (or “opt in”) to receive. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email.

  2. To bill and collect money owed to us. This includes sending you emails, invoices, receipts, notices of delinquency, and alerting you if we need a different credit card number. We use third parties for secure credit card transaction processing, and we send billing information to those third parties to process your orders and credit card payments. To learn more about the steps we take to safeguard that data, see Section 12 below.

  3. To send you System Alert Messages. For example, we may let you know about temporary or permanent changes to our Services, like planned outages, new features, version updates, releases, abuse warnings, and changes to our Privacy Policy.

  4. To communicate with you about your account and provide customer support.

  5. To enforce compliance with our Terms of Use and applicable law. This may include developing tools and algorithms that help us prevent violations.

  6. To meet legal requirements like complying with court orders, valid discovery requests, valid subpoenas, and other appropriate legal mechanisms.

  7. To provide information to representatives and advisors, like attorneys and accountants, to help us comply with legal, accounting, or security requirements.

  8. To prosecute and defend a court, arbitration, or similar legal proceeding.

  9. To provide, support, and improve the Services we offer. This includes aggregating information from your use of the Services and sharing such Aggregated Information with third parties.

  10. To provide suggestions to you. This includes adding features that compare your email traffic, or using data to suggest other ways for you to stop spam and phishing attacks.

  11. To transfer your information in the case of a sale, merger, consolidation, liquidation, reorganization, or acquisition. In that event, any acquirer will be subject to our obligations under this Privacy Policy, including your rights to access and choice. We’ll notify you of the change either by sending you an email or posting a notice on our Website.

Security

  1. Notice of Breach of Security If a security breach causes an unauthorized intrusion into our system that materially affects you or people on your Distribution Lists, then MailHops will notify you as soon as possible and later report the action we took in response.

  2. Safeguarding Your Information Our credit card processing vendor uses security measures to protect your information both during the transaction and after it’s complete. Our vendor is certified as compliant with card association security initiatives, like the Visa Cardholder Information Security and Compliance (CISP), MasterCard® (SDP), and Discovery Information Security and Compliance (DISC). If you have any questions about the security of your personal information, you may contact us at privacy@mailhops.com. MailHops accounts do not require a username and password to log in but only your API key. You must keep your API key secure, and never disclose it to a third party. You can request a new API key in your account section or on the contact form.

Questions & Concerns

If you have any questions or comments, or if you want to update, delete, or change any Personal Information we hold, or you have a concern about the way in which we have handled any privacy matter please use our contact form to get in touch. You may also contact us by postal mail or email at: privacy@mailhops.com